FAQs

+ COVID, What Do We Do?

* No one who is sick with COVID or showing symptoms of COVID will be sent to your home.
* Technicians will be wearing masks during their clean.
* All technicians are required to wash their hands before their appointments. 
*  If any of our technicians test positive for COVID, they will be quarantined for 2 weeks and have to pass a COVID test before returning to work.
*  If any Clients test positive for COVID, they are should be quarantined for 2 weeks an have to pass a COVID test before we clean their home again.

+ What happens if you break something in my house?

Of course, breakage may occur. We will always be honest and let you know if we break anything. Our office will call you and figure out the best solution.

Our Company is insured and bonded for your protection. If any of our cleaning technicians get hurt or cause major damage to your home while they are cleaning, our insurance will cover those incidents. We have the insurance to protect you because without it, your property insurance could be responsible for the cleaners hospital bills or the cost to fix any damage. The Bond is to further protect you from theft of any valuable items in your home.

+ What kind of products do you use?

Green Cleaning Products are important to our business. We want to make sure that everyone is safe and does not inhale anything that will hurt them. We do not have any products that use an aerosol spray. We get our products from The Clean Team. They are all FDA approved Green Cleaning Products and safe to be around kids and pets. We also use vacuums that have a HEPA bag and HEPA filter to avoid allergens getting into the air.

+ Will I have the same cleaner each time?

If you sign up for a weekly or bi-weekly service, you could have the same cleaner. If you sign up for monthly services, you can either have the same cleaner or the same day, not both. It is just harder to schedule around a monthly client.

It is important to us that we hire employees of integrity. We are sending cleaners to your home that you haven’t met and we understand that trust will have to be earned, but we can at least give you a head start on trusting us. All of our Cleaning Technicians pass an extensive background check, have current car insurance, and have been vetted well of their past employment. We have a 2 week training program that each technician has to pass before going to clean a house on their own.

+ What do I do if I have pets?

We love pets!! As long as they are friendly, we don’t mind cleaning around them. But, if you feel it necessary to keep them locked up, that is fine.

+ What if I have to cancel services?

Please let us know if you have to cancel services as soon as possible. We are pretty flexible with rescheduling cleans, but if you cancel without at least a 24 hour notice, we will have to start charging 50% of the cleaning fee.

+ Do I have to clean my house before my house is cleaned?

No. We do not ask for you to clean any areas. We just ask to pick up any clutter that would prevent us from cleaning any surfaces.

+ Is it okay if I am home while the cleaner is there?

We don’t mind if the homeowner is in the home while we clean. With COVID being of concern, we would ask that you keep social distancing from the cleaners if you need to communicate with them and that you please stay in a different room while they are cleaning.

+ When is payment due?

Payment is due the date of the clean. We take Cash, Check or Credit Card.

+ What happens if I’m not happy with my clean?

If there are areas of your home that were not cleaned properly, please let us know. We can always come out the next day and get it cleaned up for you free of charge. We do not offer refunds of any cleaning.

+ Do I have to tip?

Tipping is highly encouraged, but not required. Our girls work hard when they come to your home and clean. So if you want to leave a tip, the average is 10% or 15% of your rate.